Popular Minneapolis restaurant blasted after introducing 20% service charge

December 16, 2023 by No Comments

A recently published poster for the Minneapolis restaurant Hola Arepa showed the introduction of a 20% surcharge. This was included at the bottom of the poster for Happy Hour drinks and read: ‘A 20% service charge will be added to all guest checks for dine-in orders. This charge is not a gratuity for employee service and is property of the restaurant to use as it sees fit.’

This was first posted to Reddit by a confused customer who asked the question, “Does this mean I’m also expected to tip 20% to my server? Looking at the menu for happy hour prices but then realizing I’ll be paying 40 % on top of that really kills the mood.”


To the credit of Hola Arepa, this is noted on their website which reads: ‘We are a non-tipping establishment. A 20% service charge will be applied to your bill (or 15% for takeout orders) and goes to higher wages for our employees. A majority of the service charge goes to all front of house team members including your server or bartender, who will get a larger share, and a portion goes towards higher wages for the kitchen. No additional tipping is necessary!’

Nonetheless, many locals weren’t too happy with this policy and claimed that the 20% should be distributed to an overall price increase. Over the past year, many restaurants across the US have implemented similar policies to the anger of customers nationwide.

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